FAQ

What If I Forgot To Use My Discount Code?
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code.

I put the wrong shipping address. Can I change this?
We ship to the address provided at the time of purchase. Blxckmass cannot ensure an address change after this point.
However, please e-mail us right away at info@blxckmass.com, (within a 24 hour period) with the updated address. We will do our best to make this change.
If the change is not made and the address is invalid, it will be returned to us. Once it arrives we will reach out to the customer about reshipment

When will my order arrive? Will I be able to track it?
Delivery times are not guaranteed and vary. Please allow 3-5 business days for order processing and shipping. During sales, please allow 5-7 business days for order processing. If we anticipate a longer lead-time, it will be noted in the item description. You will receive a confirmation email with tracking to follow along once your order is ready to ship.

What Could Cause A Delay With My Shipment
*If an item you select is out of stock, we will hold your order and try to contact you about selecting a replacement item. Generally if there is more than one thing in your order the remaining items will be shipped out immediately.
*Wrong or Invalid Shipping addresses will delay the processing of your order. Please respond to any emails asking for address verification!
*If your order is flagged for fraud, the order will be automatically refunded. 

Why did I not receive a confirmation e-mail?
You should receive an e-mail confirming your order shortly after you have placed it. If you do not receive that e-mail, please check your spam folder and see if you can locate it. Otherwise, you may have input your e-mail address incorrectly. You will need to contact us with the corrected e-mail.
This is especially important because if you have not received the order confirmation e-mail you also will not receive the e-mail with your shipment notification and tracking information.

I just placed an order. Can I change the size or design? Can I add a t-shirt to my order?
We cannot edit an order once it has been placed. You will need to go through the exchange process, or place a new order.

I want to make a return or exchange. How do I do this?
Merchandise that is unworn, unwashed, and with the tag still intact, can be returned for a refund or exchanged for other items sold at Blxckmass within 30 days of delivery.

All returns and exchanges will need to have the return form on the back of the packing slip filled out and included with your returned item- NO EXCEPTIONS.
Return postage can only be paid by Blxckmass on returns or exchanges which are the result of Blxckmass’ improper completion of the order. Blxckmass reserves the right to refuse requests that do not meet these requirements. 

When will a certain design be restocked? Do you have a mailing list?
Yes, we have a mailing list. The best way to keep up on restocking is to join the mailing list and follow us on Instagram. We usually restock items every week and make announcements on these pages.

Instagram: @blxckmass_clothing

I ordered during a free item promotion. I am not seeing the free item in my confirmation e-mail. Did I get the free item?
If you ordered within the sale period, the free item is automatically included with your order although it may not appear in the email confirmation you received.
During free t-shirt promotions, due to the high volume of orders we will not take custom requests on sizing. The free t-shirt will be matched to the largest size of the product ordered. All women’s products are automatically matched to a men’s small. 

Will you ever reprint a limited edition item?
Our limited edition items are a one time only, limited item. They are only available for purchase during the promotion period.

Do you provide in store pick-ups for online orders?
We currently do not offer a will-call option at this time, but may in the future.

The website won’t let me check out. I keep getting an error page. What do I do?
We recommend waiting and trying again later. If the problem persists, try signing up with a paypal account and checking out that way. You may also try changing your browser or ordering from a mobile device. These solutions have worked for others with similar check out issues. Should the problem persist, please e-mail us.

If you have any further questions not address here, please email:info@blxckmass.com